We want all of our customers to be happy with their purchase and we work hard to ensure they are of the highest quality and delivered on time.
If for whatever reason you change your mind on your order, you may request a refund by emailing firstname.lastname@example.org within 30 days of recieving your item. Please state your order number and reason for return in the email.
The following items are exempt from being returned:
- Personalised / Made-to-Order Learning Mat
- Sale Learning Mats
- Items not in their original packaging
The customer is responsible for all postage costs for a return and is advised to use a recorded or tracked service and obtain proof of postage. Only when we have recieved the items will the refund be issued via the original method of payment and this can take 3-4 working days to process. Postage costs will not be refunded.
You will recieve email confirmation as soon as your refund has been completed.
Faulty / Damaged Items
If your item has been delivered to you and is faulty, damaged, is the wrong colour or has been spelt incorrectly* then please email email@example.com with a photo of the damage or spelling error within 30 days of recieving your items and we will send you a replacement. Please state your order number in the email.
*We will only replace incorrect colour mats / incorrectly spelt items if we are at fault for the error and will not take responsibility or replace any mats where the spelling errors have occured as a result of the customer mis-typing or selecting the wrong personalisation details.
Wear and Tear
All of our products are designed for use under adult supervision in a peadalogical context however we do understand that from time to time children can be a little heavy handed and wear and tear is expected.
If your item has become damaged after use we will replace the items up to 3 months after you have recieved the items. Please email your order number and details of the damaged product to firstname.lastname@example.org.
If 3 months has passed then unfortunately we will be unable to replace the items however replacement pieces can be ordered here.
We only offer exchanges on faulty or damaged items.
Sale items (Imperfect Learning Mats) are non-refundable and non-exchangeable.